After 4 years of service, I hate to change my support. I didn't mind paying the ridiculous prices because Doug's shop had a decent reputation. But now I understand the bad reviews. It's against Florida State Law for a mechanic to charge a customer without written or verbal consent. John, the manager, has always told me I wouldn't pay until he gave me an estimate. Well, John wasn't there when I had to deal with 2 laughably unprofessional women and a rude slackjaw who treated me with uncommon disrespect when I questioned them about a $250 diagnostic charge. These folks only have good attitudes as long as you don't ask them questions. No mechanic charges people just to provide an estimate. It's illegal in most states in the Union. This is either bad business, or Doug and John need to check their people. I asked for an air conditioner fix - $300 in parts, and 3-5 book hours depending on how ethical the shop is. They quoted me 2100. PLUS the 250 - for the privilege of telling me they wanted an additional 3000 for a work I didn't need or ask for on that vehicle. I thought I had found some trustworthy folks. How disappointing.
Thank you, Mr.Chisum we try our best to give the knowledge to our customers. looking forward to seeing you next visit
- Doug Pilla Master Auto Care